Privacy Policy

Last Updated: 07 February 2026

DC Infoway Pvt. Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when using our broadband and IT services.

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1. Information We Collect

We may collect the following categories of information:

• Personal Details: Name, phone number, email address
• Service Details: Installation address and service location
• Communication Records: Calls, WhatsApp chats, emails, support tickets
• Billing Data: Subscription plan and payment records
• Technical Data: IP address, browser type, device information

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2. How Information Is Collected

• When you contact us for new connection or enquiry
• When you request installation or technical support
• When you subscribe to our broadband or IT services
• When you interact with our website
• Through basic analytics and cookies

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3. Purpose of Data Usage

Your information is used strictly for legitimate business purposes, including:

• Providing FTTH broadband and related services
• Installation, activation, and maintenance support
• Customer communication and service updates
• Billing and account management
• Network monitoring and service improvement
• Legal and regulatory compliance requirements

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4. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve performance and user experience. Cookies help us understand visitor behavior but do not collect sensitive personal information. You can disable cookies through your browser settings if preferred.

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5. Data Sharing & Disclosure

We do not sell or rent your personal data. Limited sharing may occur only with:

• Authorized installation technicians and service partners
• Billing and payment processing providers
• Government or regulatory authorities when legally required
• Law enforcement agencies upon valid legal request

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6. Data Security Measures

We implement reasonable technical and administrative safeguards to protect your information against unauthorized access, misuse, or disclosure. While we follow industry best practices, no digital system can guarantee absolute security.

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7. Data Retention Policy

Customer and service records are retained only as long as necessary for operational, taxation, audit, and regulatory purposes as required under applicable Indian laws.

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8. Your Privacy Rights

You may request the following, subject to legal limits:

• Access to your stored personal data
• Correction of inaccurate information
• Deletion where legally permitted
• Opt-out from promotional communication

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9. Third-Party Services

Our website may link to third-party services such as Google Maps or WhatsApp. We are not responsible for the privacy practices of those external platforms.

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10. Children’s Privacy

Our services are intended for individuals above 18 years of age. We do not knowingly collect personal data from minors.

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11. Legal Compliance (India)

This policy is aligned with applicable Indian regulations including the Information Technology Act and related data protection rules where applicable.

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12. Policy Updates

We may update this Privacy Policy from time to time. Revised versions will be posted on this page with an updated effective date.

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13. Contact for Privacy Matters